Security & HIPAA Compliance
Healthcare-grade security for every customer — encryption, access controls, audit trails, and BAAs for medical practices.
Encryption everywhere
All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Call recordings, transcripts, and customer records are stored in access-controlled, audit-logged environments hosted in SOC 2 compliant data centers.
HIPAA readiness
For healthcare customers, VitalityDesk operates in HIPAA-ready configuration: Business Associate Agreements (BAAs) available on request, PHI minimization in transcripts, role-based access controls, automatic session timeouts, and full audit trails on every record access. Talk to us about your compliance officer's specific requirements — we go through this on every healthcare onboarding.
Access control
Your dashboard supports role-based permissions, so front-desk staff, managers, and owners each see exactly what they should. Internal access at VitalityDesk follows least-privilege: engineers cannot browse customer call data, and every access is logged.
Telephony security
Numbers are provisioned through tier-1 carriers with fraud monitoring. Call forwarding configurations are verified before activation so your line can never be silently redirected.
Data ownership
Your data is yours. Export your recordings, transcripts, and contact data at any time. When you leave, we delete your data on your schedule and certify it in writing.
Responsible disclosure
Found a vulnerability? Email michael@vitalitydesk.com with details. We acknowledge within 48 hours and keep you informed through resolution.
Questions About Any of This?
Talk to us directly. We answer compliance and security questions on every demo call.